Privacy Policy

Centiq Privacy policy

This privacy policy applies between you, the User of this Website and Centiq Ltd and Centiq Inc (known hereafter as Centiq), the owner and provider of this Website. Centiq takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. You may at any time opt out of any Cookie or data collection through rejection of the request process. You may select only necessary data collection but subsequently request removal.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.centiq.co.uk.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to Centiq via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws	any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR	the General Data Protection Regulation (EU) 2016/679;
Centiq Ltd, Centiq Inc or us	Centiq Ltd, a company incorporated in England and Wales with registered number 03593921 whose registered office is at 2 Millennium Way Phoenix Business Park Nottingham Nottinghamshire NG8 6AS United Kingdom;
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you	any third party that accesses the Website and is not either (i) employed by Centiq Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Centiq and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, www.centiq.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
   1. the singular includes the plural and vice versa;
   2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
   3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
   4. "including" is understood to mean "including without limitation";
   5. reference to any statutory provision includes any modification or amendment of it;
   6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Centiq and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Centiq is the "data controller". This means that Centiq determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5 a) Identity Data includes

• first name
• last name
• username or similar identifier
• Title
• date of birth
• Job title
• Company name
• Number of employees

 

 

 

b.)Contact Data includes

• billing address
• delivery address
• email address
• telephone numbers
• Company website address

1. c) Transaction Data includes

• other details of products and services you may have downloaded or purchased from Centiq

1. d) Technical Data includes

• internet protocol (IP) address
• browser type and version
• time zone setting and location
• browser plug-in types and versions
• operating system and platform
• other technology on the devices you use to access this website.

e.)Profile Data includes

• your username and password
• Company name
• your interests, preferences, feedback and survey responses.

f.)Usage Data includes

• information about how you use our website, products and services.

1. g) Marketing and Communications Data includes

• your preferences in receiving marketing from us and our third parties
• your communication preferences.
• Opt-in and Opt-out preferences
• Unsubscribe requests

6.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

7.We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Purposes for which we will use your personal data

8a. Subject to section 8b, we will not share any of your data with any third parties.

b.In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

c.We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

d.We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

e.In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

 

Sharing of Data

9a. We may have to share your personal data with the parties set out below for the purposes set out in paragraph 8 above.

1. Affiliates or any group companies – only registration details as required
2. External Third Parties – when using other 3^rd party tools as part of Marketing activities including LinkedIn, Microsoft and SAP.

iii. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

b.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

Keeping Data secure

10.We will use technical and organisational measures to safeguard your Data, for example:

1. access to your account is controlled by a password and a username that is unique to you.
2. we store your Data on secure servers.
3. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@centiq.co.uk
4. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

12.Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

13. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

14.You have the following rights in relation to your Data:

a.Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b.Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

1. Right to erase - the right to request that we delete or remove your Data from our systems.

d.Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e.Right to data portability - the right to request that we move, copy or transfer your Data.

1. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

15.To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@centiq.co.uk

16.If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

17. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

18.This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

19.Centiq may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Centiq. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

20.We may also disclose Data to a prospective purchaser of our business or any part of it.

21.In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

22. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide statistical information to the owners of the site.
23. By using our site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our site for analytics and tracking. These Cookies are not integral to the functioning of our site and your use and experience of our site will not be impaired by refusing consent to them. These cookies relate to secured services that are used to provide website services and include Hubspot, Microsoft, Google and cohere.
24. The most common reason for not being able to log on or download data is that cookies are being blocked on your computer.
25. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
26. The Website uses cookies that do not contain any personal information in order to allow you to move from one resource to another and for the reasons below.

Category*	Function
Strictly necessary	This cookie is necessary to maintain a user's session once they have logged in. Login is through the Centiq Customer Portal at www.portal.centiq.co.uk.
Strictly necessary	Used with our search engine. It does not contain any personal information and is automatically deleted when you close your browser.
Strictly necessary	This session cookie is for user interface customisation, mainly once a user has logged in. This cookie is deleted when you close your browser.
Performance	Collects non-personal information about how visitors use the website in order to improve content and navigation and report on general usage statistics. All information these cookies collect is aggregated and therefore anonymous.
Functionality	Remembers that you have accepted cookies from our site.

 

What categories of cookies do we use?

We use the following categories of cookies:

Essential cookies

Essential cookies are those which are required for the website (or parts of it) to run. They enable core functionality such as page navigation. The website cannot function properly without these cookies. Essential cookies can be disabled by changing your browser preferences, but this may result in certain parts of the website not working as intended. 

Functionality cookies (first-party and third-party)

We use some cookies for enhancing the search functionality on the site. This helps the website remember your selections and makes the search tool easier to use. Please note that we also use third-party functional cookies on our website. These cookies permit the incorporation of third-party services into our website, such as Google Maps. These cookies are stored independently by the third party in question and Centiq has no control over the cookies themselves once they have been set. For details about how the third party uses cookies, follow the links to the third parties’ websites in the table provided in the ‘What cookies do we use?’ section below.

Analytical cookies

The analytical cookies we use contain an ID number which is used to uniquely identify your browser and track each site you visit that has Google Analytics enabled. Our analytical cookies are operated by Google Analytics and store the following data:

• time of visit, pages visited, and time spent on each page of the website
• interactions with site-specific widgets
• referring site details (such as the URL a user came through to arrive at the website)
• type of web browser
• type of operating system (OS)
• flash version, JavaScript support, screen resolution, and screen colour processing ability
• network location and IP address
• document downloads
• clicks on links leading to external websites
• errors when users fill out forms
• clicks on videos
• ‘scroll depth’ (how far you scroll up or down on a page).

They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. If you already have Google Analytics cookies, they will be updated with the latest information about your visit to our website. 

What cookies do we use?

Below is a list of all first-party cookies and third-party cookies that we use. The table includes how long each cookie lasts for. Cookies are refreshed when you revisit the website, so a cookie duration will run from the last time you visited our site. If the duration is listed as ‘Session’ this means that the cookie only lasts while you are actively using the site. 

How do I change my cookie settings?

If you would like to change your cookie settings you may do so by clicking ‘Set Preferences’ on the cookie banner on our website. You can update your selections at any time by clicking on the ‘c’ icon on the bottom corner of the page. This icon is available throughout our website.

Except in relation to essential cookies, your consent is required for cookies to be placed on your computer and for the use and storage of personal information relating to you provided by the cookies. We will not place any cookies on your computer until you have given consent through our cookie banner or through our cookie preferences control panel (the ‘c’ in the bottom corner of your screen). You may change your cookies preferences at any time by updating your cookie settings.

Where consent is not needed for cookies to be placed on your computer (for example, where a cookie is essential for the operation of our website), the use and storage of any personal information provided by the cookies will be based on legitimate interests. The legitimate interests we are pursuing are the operation of our website and promotion of our business.

Please be aware that if you decide to disable some or all cookies, you may not be able to access or use parts or all of the features of our website and you will not receive a personalised service. 

Cookies can also be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control. All browsers allow you to reject and/or delete cookies either one at a time or all at once. The procedure for this depends on the browser you use. To find out more about how to see what cookies have been set and how to manage and delete them on various common browsers, please use the following links:

• Internet Explorer - more information
• Chrome - more information
• Firefox - more information
• Safari - more information
• Opera - more information
• iPhone, iPad and other equipment from Apple - more information
• All phones and other equipment on Android - more information
• You may specifically opt-out of data being collected and used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on

Please note that where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

In relation to third-party cookies, you may change your settings by setting your preferences on that third party’s website.

27.For more information generally on cookies, including how to disable them, please refer to aboutcookies.org and the ICC UK Cookie Guide. You will also find details on how to delete cookies from your computer.

General

28. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
29. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
30. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
31. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

33.Centiq Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Centiq Ltd by email at info@centiq.co.uk.