Centiq's new and improved Customer Portal

Measure Centiq’s service performance through Optiq’s feature rich online graphical portal. Optiq's key features include...


General

  • New user friendly navigation - Clearly defined areas: Support Desk, Commercial and Administration (with Capacity Planning to come in the future).

  • Enhanced Filtering tools - Click the filter icon (top right). Filter by a variety of conditions within large volumes of data to get quick results (ability to save and share filter searches coming soon).


Support Desk

  • Tickets redesign - Support tickets are accessed through new Optiq table UI with comprehensive new filtering tools and tags.

  • Ticket graphs - New more responsive graphs displaying Ticket activity by status and Ticket Volume by user defined date ranges.



Ticket Volume Graph Support Ticket Volume Graph


  • Ticket statistics - Complimentary stats to the graphs to provide summary by numbers.

  • Alert Rules - Study and sort through alert rules to help understand how alerts for your services are triggered. New Optiq table UI with comprehensive new filtering tools and tags.


Commercial

Contracts and Invoices redesign - Contracts are accessed through new Optiq table UI with comprehensive new filtering tools and tags.


Administration

Administer users through Optiq for the first time - View and search through all accounts in your Organisation. Invite new users and edit RBAC (role based access controls) as a 'super user'.


Access version 2.0 of Centiq's Online Portal here

Optiq Screens