In this latest release of Optiq:
Monitored Services - A new area under ‘Support Desk’, accessed through the side menu.
View Monitiq Services by Organisation and filter by service name, service status (Alerting or Silent) and by tag (for 'Service Group’ and ‘Scope’).
View which services are silenced or alerting or have a ‘scheduled silence mode’ (rollover for a quick view of times and dates).
Manually ‘silence’ and enable alerting on services in the expanded row .
Services that haven't posted for more than 10 minutes are also highlighted and may be hidden from the Monitiq RAG and Optiq.
‘Schedule silence mode’ button - In the expanded row schedule a silence for a service (single event at present). Edit, clear and manually interrupt schedules.
Customer Documents - Download customer documents from Optiq that have been uploaded via NAV.
Centiq Footer - New footer to be more consistent with and link to centiq.co.uk.
‘Contact us’ detailed information - Customer guide to raising support calls launched by a button on the contact us page (previously in PDF format as ‘Raising a Support Call’ in Optiq v1 Contracts).
Notifications favicon - The browser tab for Optiq updates with an alert icon and also shows the number for new notifications.
Desktop Notifications - Get notified by the browser when an Optiq notification appears and the browser tab containing Optiq is hidden from view.
Blog Carousel - New centiq.co.uk blog carousel now running on the Optiq homepage.
Feedback and Bug Fixes
Contracts - Status name ‘Signed’ has been changed to status name ‘Active’. ‘Pending’ status is no longer shown in Optiq.
Contracts and Invoices time/date problems - UTC (Coordinated Universal Time) is consistent in Optiq and any conversion to GMT or BST disabled.
Tickets - Timestamp for ticket creation added to header area in full page view tickets.
Table pagination - ‘Show all’ function available at the bottom right of tables.
Accounts Admin - Extra feedback for the user added to give final check before sending an Optiq invite to an external user.