(training to become HANA Consultant)
Reports to: Technical Manager
Role summary: Due to expanding success Centiq need to expand the team that installs, configure and maintains HANA systems for large and medium sized enterprise customers. We are looking for a proven linux expert keen to extend their expertise to include HANA.
Key areas of capability
Attending at customer sites in pre-sales technical advisor and/or technical delivery consultant roles, either alone or in a team.
Capable of working on the leading edge technology (based on core areas of expertise, eg: Linux) testing and implementing, whilst creating customer confidence and commitment.
Creates customer facing and internal documentation including design documents , change requests and statements of work or contribution to proposal documentation.
Completes customer equipment ‘builds’ from the company warehouse including necessary updates and configuration.
Completes customer installations at customer sites Provides customer support in areas of technical expertise via phone/email and face-to-face.
Engages with customers to provide troubleshooting, diagnosis and resolution of technical issues via email, phone and remote connection to devices.
Establishes and develops good working relationships with external customers and other professionals.
Mentioning and assisting colleagues with technical guidance and/or expertise
Maintains personal and professional development to meet the changing demands of the job in terms of skills and understanding.
Gain knowledge of HANA installation configuration and support through internal training external training as well as self driven desire to learn.
Must be willing to work towards certifications. Performs light lifting (~10kg).
Willing to work out of hours periodically (client driven). Happy to do early starts and late finishes when client needs demand.
Undertakes such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
A potential candidate should be:-
Passionate about providing a first class customer service to our customers.
An excellent oral and written communicator. Able to confidently handle any situation that may arise and inspire confidence in others.
Someone who enjoys communicating with customers and building relationships.
Able to undertake documented tasks required by the role to a good standard.
Resourceful and creative in Problem Solving.
Ability to assess and adapt to customer/colleagues IT knowledge levels.
Works well as part of a team. Is able to effectively convey knowledge to less experienced team members.
Able to think independently and suggest ideas for improvement.
Able to manage and prioritise multiple client cases whilst working to agreed SLAs.
Interested in the world of IT.
Keeps abreast of any new developments in the industry and is sensitive to the possible impact of upcoming technology.
Self motivated to further knowledge and skills
Demonstrable experience with Linux OS in an enterprise server environment using SUSE Linux Enterprise Server.
VMWare, Networking and Storage to an advanced level, operating in major enterprise projects.
Experience with other Linux derivatives (Red Hat Enterprise Linux, Ubuntu, etc).
Experience installing SAP HANA and/or SAP BWA or other SAP software.
Systems administration experience including user management and networking.
IBM AIX and related Power, Systems p, x servers, as well as BladeCentre blades based on Power Architecture technology.
Knowledge of clustering and High Availability configurations.
Knowledge of Change Management processes and IT governance frameworks in large enterprises, e.g. ITIL.
Knowledge of how projects are implemented in large enterprises. Technical qualifications.
Degree level or higher in a relevant discipline or equivalent experience.
To apply for this position email a covering letter and CV to: firstname.lastname@example.org