During the design and implementation of infrastructure, SAP HANA and S/4HANA projects, our end goal is to assure our landscape will be sustainable.
Assurance is reached when the correct blueprint and runbooks are designed and implemented. By enabling automation into our processes, we should reach a healthy assurance level too. Automation is a key driver to assure that there is as little human error as possible.
We look into some of the questions we are asked at this stage of the cycle.
Get in touch if you have a question that’s not been answered here.
How can I manage the performance of my estate and stop unwanted data unloads?
One way of making sure the performance of your estate is maintaining a successful level is to be proactive with your capacity planning. Robin Webster, Centiq’s CTO, helps us to understand where to start – watch this video to understand more.
How can I, as the Financial Director of my company, move to the cloud and maintain budget management?
Understand what is being migrated, how that then impacts on your legacy infrastructure and use a Centiq blueprint to create a best fit solution for your business strategy. Understand how to size and design your blueprint by getting in touch with Centiq.
What are you enabling us to do?
Having a trusted partner working by your side allows you to design, deploy, optimise, innovate and automate in such a way that costs are reduced and performance and stability increased. Through consultancy and managed services, Centiq can offer advice and support on anything from your Linux platform, through to your cloud migration
How long does it take you to respond?
With Centiq’s managed service, you could benefit from 24/7 IT support. We’ll agree SLA’s with you that match your criteria and give you access to Centiq’s ticketing system. For any potential emergency issues, we automate triggers that allows us to work promptly to fix any issues for, or with you.
Do you charge for 'onboarding us’
Working with you to understand where your journey is going and helping you achieve your plan is our main priority. We aim to do this at an affordable cost for you.
Do you use sub-contractors?
No, we have 20 years of experience and employ the most talented consultants in the industry.
So how much does a typical blueprint cost?
Each blueprint is created to suit your needs and specifications, therefore varying in cost. You can get in touch with one of our team though, who can help cost up your project.
How do we raise items with you?
You’ll be given access to a ticketing system that is monitored between the hours of 8am-6pm, Monday to Friday. Outside of that, we like to set up automated alerts that let us and you know if a problem has arisen. This is covered and tracked 24/7 by the support desk. We’ll then work with, or for you, to help fix this as soon as possible.
How well will your managed service enable us to stay ahead of the competition?
You’ll benefit from a team of experts who have been working in the industry for 20 years. You’ll gain the historical expertise, as well as a team that continuously upgrades their knowledge. They do this via: workshops, certifications, close relationships with vendors, their own research and a tight-knit collaboration between our own internal teams and the external community.
How will your managed service assist us in adopting the latest technologies faster?
Working with a trusted partner who has experience across many industries and different sized companies, means you’ll benefit from a huge amount of experience in regards to technology adoption speed. This will be tailored to your company so that projects and changes move at the speed you need them to work at. It will also depend on the size of your project and how much of it is standard industry changes, compared to breaking technologies. Whatever the roadmap, we’ll work with you to make it successful and to your SLA’s.
What does your managed service do to provide us with appropriate levels of transparency into IT issues, without becoming a distraction?
It’s not our style to hide things from you. We work a transparent policy. Anything happening to your estate happens with your knowing and sign-off. Any alerts we get from your system, you have the option to have them too. We work with you, as an extension of your team.
How will your managed service identify and repair problems with our IT infrastructure and maximize our environment; and not just hide the mess from our view?
Using a managed service that has been refined to go beyond customer’s expectations means you’ll have tools, experience and practises to consolidate processes. Improved innovations and increased efficiencies, via faster technologies, will give you the ability to implement the latest digital services. Thereby, giving you a competitive edge and allowing you to deal with situations through improved internal communications.
How will your managed service enhance innovation and collaboration efforts within our enterprise?
We know you’ll want to keep ahead of the competition and provide a good service for your customers, so we’ll help streamline your operations. Centiq work with an agile approach to projects, with automation at the core of all projects.
In what ways will your managed service encourage a partnership with our company, instead of simply providing another business transaction?
Infrastructure is not a cheap investment and we want you to get the best out of your managed service. Be it SAP HANA, applications, the cloud, or on-premise. We make it our mission to become more of an extension of your team, rather than another thing for you to spend money on. Anything we learn on our journey with you, we want you to learn too. It’s not in our interests to keep information from you so we can ‘stay on the payroll’. If we’re sharing information as a team, then we can achieve so much more for your company.
How rapidly does your managed service program adopt and adapt to the latest and most important market trends, with complementary capabilities designed for compatibility with the latest technologies?
The diagram here details the “engagement” process. The biggest factor in time is the commercial process. On average it has taken 2-3 months from the first contact to having the customer fully onboarded and live in managed services. And of course, the process can vary within each situation because every process is as unique as its customer.
How long does it take from initial contact, through to onboarding a customer?
The diagram below details the “engagement” process. The biggest factor in time is the commercial process. On average it has taken 2-3 months from the first contact to having the customer fully onboarded and live in managed services. And of course, the process can vary within each situation because every process is as unique as its customer.
How do you define innovation?
Something different that has impact.
What is disruptive innovation?
Innovation that transforms a market or creates a new one through simplicity, convenience, affordability or accessibility.