Trusted by leading, global companies, Centiq offers a unique portfolio of services for clients that are investing in SAP HANA. Through our consultancy-led services, Centiq enables clients to achieve faster time to value, deliver continuous improvement and have the agility to quickly respond to new business opportunities.
Centiq are known as the SAP HANA experts and are proud of our status as the UK’s leading specialist in designing, building and running SAP HANA platforms.
We are valued by our customers for being trusted, flexible and agile. From a foundation of best practice, our portfolio of consulting, implementation and managed services offer tailor-made solutions to meet clients’ specific needs that are right first time.
Extra days holiday and additional holiday purchase scheme
Games room and team events
Cycle to work scheme, gym and showers
Free fresh fruit and beverages
Free eye check vouchers
Pension and company contribution
Health Cash Plan
We are seeking to expand our expert technical operational support team which provides expert 1st, 2nd and 3rd line support to customers across all our services, currently we are looking for a Junior SAP BASIS Support Analyst. Centiq provide support to customers over core business hours (08:00 – 22:00), managed by a shift rota. Outside of these hours there’s an OOH call service which is also managed utilising a rotation across the team.
The role is one within a team of 7 people, providing a mixture of 1st, 2nd and 3rd line expert support to customers. The role involves a varied workload that includes ticket triage, managing tickets for the customers, managing Service Requests, Incidents, Problem Records and Changes. Working across multiple customers, partners and Third Party support vendors.
You need a keen eye for detail and a focus on quality and content of tickets. You will report directly to the COO, but day to day management of the team will be handled by the IT Services Operational Team Lead. The role will require working in a shift rotation, between the hours of 08:00 and 22:00 Monday to Friday. On occasion you may be asked to work out of hours or over a weekend, but this will be scheduled in advance and you will be paid for this work at the applicable rate. You will be gradually transitioned into the out of hours on call rotation.
Some of your key responsibilities would be to provide support and training to other team members and help co-ordinate all SAP technical activities with 3rd parties.
As the Junior SAP Basis Support Analyst you will be responsible for providing SAP technical support to the user community, whilst being involved in the delivery of upcoming projects and enhancements. Ensure incidents in the incidents queue are managed through to resolution. Work to resolve problems and propose new technical solutions to the SAP Architect.
Competitive salary (depending on experience) + company benefits inc flexible working
Sounds interesting? Apply below
Candidates with experience of: Junior SAP BASIS Consultant, SAP Architect, IT Support Consultant, Technical Support Engineer, SAP Analyst, Senior IT Technical Support, IT Auditor, Agile, Windows Server, JAVA, LINUX, ITIL, IT Support Engineer may also be considered for this role