Trusted by leading, global companies, Centiq offers a unique portfolio of services for clients that are investing in SAP HANA. Through our consultancy-led services, Centiq enables clients to achieve faster time to value, deliver continuous improvement and have the agility to quickly respond to new business opportunities.
Centiq are known as the SAP HANA experts and are proud of our status as the UK’s leading specialist in designing, building and running SAP HANA platforms.
We are valued by our customers for being trusted, flexible and agile. From a foundation of best practice, our portfolio of consulting, implementation and managed services offer tailor-made solutions to meet clients’ specific needs that are right first time.
As part of our own innovation and digital transformation strategy, we are creating additional value to our clients by investing in automation, such as Infrastructure and Platform as Code, to improve business outcomes for clients.
Extra days holiday and additional holiday purchase scheme
Games room and team events
Cycle to work scheme, gym and showers
Life Assurance and Health Cash Plan
Free fresh fruit and beverages
Free eye check vouchers
Pension and company contribution
We are seeking to expand our Technical Operational Support team which provides expert 1st, 2nd and 3rd line support to our customers across our services. These include Microsoft Azure, On-premise HANA clustered services as well as SUSE and Red Hat Clustered application services. The role includes managing Service Requests, Incidents, Problem Records and Changes. We provide support to our clients over core business hours (08:00 – 18:00) This is managed by a shift rota.
The role is one within a team of 6 people, providing a mixture of 1st, 2nd and 3rd line expert support to our clients. The role involves a varied workload that includes ticket triage, managing tickets for the clients, working alongside our partners and Third Party support vendors. You need a keen eye for detail and a focus on quality and content of tickets. You will report directly to the COO and day to day management of the team will be handled by the IT Services Operational Team Lead. The role will require working in a shift rotation, between the hours of 08:00 and 18:00 Monday to Friday. On occasion you may be asked to work out of hours or over a weekend, but this will be scheduled in advance and you will be paid for this work at the applicable rate.
Providing support to a wide range of customers in relation to infrastructure, configuration and Cloud technologies
Desired skills and experience