Technical Support Consultant - SAP / HANA & S/4HANA

Nottingham, UK

Full Time, Permanent

Group 13-min

Job Title:
Technical Support /IT Support Consultant – SAP / HANA / S/4HANA
HANA Consultant – SAP & HANA, S/4HANA, SUSE Linux, RedHat Enterprise Linux

Job Type: Full Time, Permanent

Centiq aims to unify people, processes and technology to deliver SAP rapidly, reliably, smarter and at scale. Having been in the infrastructure industry for over 20 years, we aim to build more agile ways of working for customers. We are passionate, SAP HANA cloud experts.

Centiq are trusted experts in cloud infrastructure and SAP HANA platforms. Our mission is to make customers more successful by simplifying and optimising platforms, accelerating, and de-risking deployments. We achieve this through their cloud and infrastructure expertise, rich insight and managed service offerings.

About the Role:

Direct support of HANA and S/4HANA design, build, migration and managed support which requires expert consultancy skills specifically during the define and design stages of the customer journey.

To help improve the effectiveness and efficiency of these services, this role will involve the definition and development of new products and services, technical consultancy collateral, technical delivery and support of all customers.

Main Responsibilities:

Key Outcomes

  • Create a customer solution Definition of customer requirements and design options for SAP HANA opportunities
  • Completion of High and Low-Level Design documentation
  • Iterations of designs and supporting configurations for both Public Cloud and On-Premise solutions
  • Professional and accurate configurations and documentation based on customer requirements
  • Maintain appropriate certification to ensure Technical Product Certification with SAP HANA system suppliers
  • Maintain appropriate certification to ensure Technical Certification with SAP, Microsoft, Redhat and SUSE
  • Development and release of Technical and Consulting collateral to projects and operating model evolution
  • Support Consulting team evolution, some pre-sales activities including Blogs, Vlogs, White Papers, Thought Leadership, Partner events and sales engagements
  • High-quality documentation and diagrams of templates and high-level design examples of implemented solutions and examples of best practices for customers
  • Documentation of customer landscape for support handover to the support team
  • Successfully define, design and cost new business opportunities through pre-sales high-level costed designs solutions
  • Complete projects and change controls to customer timescales (where realistic) to support defined and committed deliverables
  • Attend customer and project meetings, calls, virtual meetings, conferences and engagements as required to support project lifecycles and successful closure of all projects

Behaviours

  • Customer-facing, can-do attitude focused on promoting the unique capabilities and expertise of them
  • Being a Brand and Company Advocate for all of their services and people
  • Maintain positive trust relationships with prospects, customers and employees
  • Keeping the wider team informed of progress in projects
  • Mentoring and assisting colleagues with technical guidance and/or expertise
  • Continuously learn and look for innovative solutions in line with their business plans

Understand dependent solutions and options to assist in better option considerations and designs for

  • Microsoft Azure
  • SUSE Linux
  • Redhat Linux
  • SAP HANA
  • SAP S/4HANA
  • SAP BW/4HANA

Support the definition and design of partner solutions with key partners including:

SAP
SUSE
Redhat
Microsoft

  • An excellent, self-starting, self-driven completer, maintains a high level of professionalism and industry presence
  • Pro-actively takes ownership of projects issues and demands as well as manages time and priorities of commitments based on business value

The successful candidate will have/ be:

  • Linux specialist for SUSE/RedHat
  • Good knowledge of VMWare, KVM, Networking and Storage technologies
  • Good knowledge of SAP HANA and S/4HANA design best practices and requirements from SAP
  • Experience installing SAP HANA, S/4 HANA and/or SAP BW/4HANA or other SAP software
  • Experience with Microsoft Azure
  • Experience with Infrastructure as Code
  • Knowledge of clustering and High Availability configurations
  • Independent and innovative thinker
  • Thought Leader
  • Diplomatic team player
  • Resourceful and creative problem solver

Benefits:

  • Highly competitive salary and excellent benefits package
  • A hugely supportive working environment with a dynamic culture and company
  • Flexible and diverse working environment